Security Advisory 6/9/14: Text Scam
SCAM DETAILS Fraudulent text messages are being sent to consumers in an effort to steal personally identifiable information. Financial institutions have reported an increased volume in these attacks since May 22, 2014. Mass text broadcasts are commonly used by fraudsters to reach large audiences of potential victims. This scam is quite common and often operates simultaneously in multiple states.
Automated texts are being broadcast that warn consumers to call certain numbers to reactivate their payment cards. A recent text example: "Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line (407) XXX-XXXX". Text messages do not reference a particular issuing brand but they may vaguely refer to a credit union or bank.
BEST PRACTICES: Never call a potentially fraudulent number. Law enforcement and local communication companies may be in the middle of an investigation that will be compromised if the fraudsters become suspicious. Never provide anything like a birthday, full SSN, address, etc. to someone you have not verified as an employee of your financial institution.
Security Advisory 2/28/12
Members have received phone calls from a company called Bank Freedom, claiming that the member‘s Master Card has been compromised. This company will then ask you to provide additional information. DO NOT provide them with any information.
When the Credit Union fraud department calls regarding suspicious activity on your account, they will verify information about the transaction and may only ask you to verify the last four numbers of your SSN. Be aware of the information you provide over the phone to callers with whom you are not familiar. Never provide anything like a birthday, full SSN, address, etc.
Security Advisory 2/24/12
The credit union’s ATM and VISA fraud departments will never text you. You will receive a call, fax or email from the Fraud department. Currently, there is a scam where you will receive a text message requesting you call a 434 area coded number. Visa and ATM use toll free numbers only. When in doubt use the 800 number on the back of your ATM or VISA card or call the credit union during our normal business hours. We will be happy to research this for you.
Important: DO NOT GIVE ANY INFORMATION WITHOUT VERIFICATION.